FAQ Where shall I wait for the driver? The driver will wait for you at the arrival gate holding a sign with your name. Please wait there. If I can’t find the driver, what should I do? In case you can’t find the driver, please contact us at +66 (0) 91-035-0099. If I can’t find the driver, can I take another shuttle to the hotel? Please try to contact us first because the booking cannot be refunded if you didn’t use our service. Do I need to re-confirm my booking? Once you receive a voucher, the booking is confirmed. If there are any issues, we will contact you by phone or email.